Posting something this Christmas?

Christmas postMany people have problems when posting to family and friends, so make sure you know what to look out for when sending presents this Christmas.

The Christmas period is a time when many of us are thinking about sending cards and presents to loved ones either in the UK or overseas. However, our research has shown that people are not always getting the service they expect and that problems are highest for those sending to friends and family.

Nobody wants to spend the run up to Christmas worrying about whether the parcel they’ve sent will arrive on time, or s

pend time in the New Year trying to resolve an issue with a late or damaged present. That’s why we’ve put together some useful tips to help you avoid stress and worry during the festive period.

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Know your online marketplace rights

With Christmas around the corner make sure you know your rights when buying from individuals online

know your rights when buying from individuals online - image of a laptop featuring consumer problems and getting help from Citizens Advice


Online marketplaces – websites where traders and private individuals list and sell products - can be a great place to find a bargain. With Christmas just a month away, many people will be using them to buy a wide range of gifts or sell unwanted items.

But sometimes, things don’t always go to plan. No one wants to spend the run up to the festive season chasing an undelivered purchase or trying to fix a faulty product. That’s why this year’s National Consumer Week is focusing on helping you find out what your consumer rights are, and what you can do if something goes wrong.

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A third of people we helped struggle to provide the evidence needed to complete their Universal Credit application

Citizens Advice Wiltshire is sharing tips on how people can best prepare for making a Universal Credit application so they can be paid on time.

This follows the release of a new report from national Citizens Advice which finds a third of people who were helped by the charity struggle to provide the evidence needed to finish off their Universal Credit application.

Universal Credit is a new benefit which combines 6 benefits into 1, including Jobseeker’s Allowance and Working Tax Credits, that is currently being rolled out across the UK.

For many, the benefit is working well but a significant number are having difficulties with it. Over the past year, Citizens Advice Wiltshire helped more than 1,200 people with a Universal Credit related problem.

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Corsham Town Council Grant helps residents access free advice services

Last year Corsham Town Council awarded us a grant of £500 to provide advice and support to help residents of Corsham resolve their problems.

Thanks to their generosity, which contributed to us being able to help more than 300 people from Corsham to deal with more than 900 new issues. 

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New Laptops for Calne thanks to Calne Area Board

Our volunteer advisers in Calne Library are delighted at the support they received from Calne Area Board.

Having moved to the centrally located Community Hub and Library, to be more accessible to the community, they found themselves in need of lightweight and portable laptops to be able to deliver a good service to local residents. That's where Calne Area Board stepped in tohelp, and their support has been a very welcome gift, with one volunteer adviser saying "The newlaptops are a great asset. They are much faster enabling us to find information for our clients more efficiently!"

Calne Citizens Advice volunteer with new computer

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Wiltshire Citizens Advice to Offer Services from the Library in Royal Wootton Bassett

Local charity, Wiltshire Citizens Advice is relocating its offices in Royal Wootton Bassett.

From Wednesday 7 February 2018, Wiltshire Citizens Advice will operate out of the Library in Royal Wootton Bassett. The charity will offer free advice and information services to the community, once a week on Wednesdays between 10am and 3pm. 

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Our tips for people to land a new job this January

job hunting tips
We're sharing tips with people who want to change jobs this January, from how to find a role that’s a good fit, to the best way to tell your boss you are moving on.


Past research has found 1 in 5 people consider changing jobs in January, making it the most popular time of year for job hunting.

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Consumers getting trapped in unwanted subscriptions

Wiltshire Citizens Advice is warning people about getting stuck with subscriptions after new research reveals people are wasting hundreds of pounds on them when they’re no longer wanted.
Analysis of 500 cases reported to the Citizens Advice consumer service between June and August 2017 finds people lost an average of £160 from subscriptions they wanted to cancel, but weren’t able to.
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Financial Adviser wins top national award for work with local Citizens Advice

Derek with his award

Derek Howard, Dip PFS, has won the prestigious ‘MoneyPlanner of the Year’ at the Personal Finance Awards, held last week at the O2 in London, for his significant contribution to local charity, Wiltshire Citizens Advice and their clients.

The award is given annually in recognition of the generosity and commitment made of around 100 professional Financial Advisers who, like Derek, give their time and expertise as volunteers to support the work of their local Citizens Advice, by providing financial guidance to those who wouldn't ordinarily have access to professional advice.

The award is also to celebrate and acknowledge the rich and invaluable partnership between Financial Advisers and local Citizens Advice, and how working together can bring about for some incalculable life changes to people using the service.  


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Wiltshire Citizens Advice AGM

Our Annual General Meeting, incorporating our Annual Public Meeting is taking place at 5.30pm
on Thursday 18 October 2018
at The Corn Exchange, Market Place, Devizes, Wiltshire SN10 1HS

We are pleased to have as our speaker:

Sarah MacLennan, Associate Director, Communications and Engagement at Wiltshire Clinical Commissioning Group

on 'Preventing ill health and promoting people's independence through partnerships between health and advice'

Light refreshments will be available from 5pm. 
heritageblue young family agm 
Join us to celebrate our highlights and achievements from the past year and share with you our future plans.

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Customers at The Water Meadow pub in Melksham raise £250

for local charity, Wiltshire Citizens Advice

The Water Meadow pub in Melksham hosted a barbecue and raised £250 for local charity, Wiltshire Citizens Advice, which helps people resolve their money, legal and problems by providing free, confidential advice.

With support from customers, as well as staff and volunteers from the charity and their family and friends, the fundraiser, which took place on the afternoon of Saturday 2 June 2018 featured a barbecue, tombola and raffle. It provided a great opportunity for local people to have some fun while raising awareness for a worthy cause.

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ABF The Soldiers’ Charity has awarded Wiltshire Citizens Advice more than £6,000

We are delighted to have been awarded more than £6,000 by ABF The Soldiers’ Charity to support services to serving soldiers, their families and veterans.

Wiltshire has for centuries had a very close association with the army, and a significant proportion of our staff, volunteers and trustees have a military background or are from military families.

By 2020 driven by the army basing programme, we will have approximately 25% of the army based in Wiltshire, including several thousand new families coming back from overseas.

Suzanne Wigmore, CEO, Wiltshire Citizens Advice

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Citizens Advice helps thousands of people with mental health problems in the South West

The number of people in the South West with mental health problems who use Citizens Advice reached over 10,000 last year. 

On average, people reporting mental health problems in the South West needed advice with 5 issues.

A new survey from Citizens Advice has found mental health practitioners are spending more time on non-health related issues, such as debt or housing, during appointments compared to last year.

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Make sure getting fit doesn’t leave your finances out of shape

warns Citizens Advice

Citizens Advice is urging people to do their homework before signing up to any fitness memberships this new year, to make sure they don’t end up out of pocket.

As many people seek to turn over a healthy new leaf in 2018 the charity is sharing its top tips to make sure signing up for a gym or fitness membership doesn’t leave your finances out of shape.

Charity reveals it helped people with nearly 3,500 problems around gyms, health clubs and fitness studios in the last year.


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January 31st expected to be year’s busiest day for debt advice

The last day of January is expected to be the busiest day of the year for people seeking help with their debts, according to local charity Wiltshire Citizens Advice.

Analysis of national data from the past 12 months reveals that on 31 January 2017 Citizens Advice helped 2,800 people, 30 per cent above the daily average.

This means one person sought help from Citizens Advice every 10 seconds.

30 January was the most popular day for seeking advice online, with twice as many page views as average for the rest of the year.

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