Citizens Advice consumer service

shopper - Consumer advice The Citizens Advice consumer service took over responsibility for providing consumer advice and information from Consumer Direct on 1 April 2012.

The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. 

When you buy goods or services the law gives you consumer rights. These protect you from being treated unfairly by a trader. To find out what your rights are and how to take action:


or call the Citizens Advice consumer helpline on 03454 04 05 06

The service operates from 09.00 - 17.00; Monday to Friday, excluding bank holidays.

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