people 4 conferenceEach and every working day in Wiltshire we help people resolve their legal, money and other issues.  We do this by providing the advice and information people need for the problems they face and by campaigning to improve the policies and practices that affect people's lives.

We also work in partnership with other local organisations, community groups and Wiltshire Council to ensure the people of Wiltshire get the advice, support and help they need.   

Below we've featured just some of our most recent achievements, new services on offer, campaign successes and the work we've been doing to help the people of Wiltshire successfully deal with life's problems.
03August

A third of people we helped struggle to provide the evidence needed to complete their Universal Credit application

Citizens Advice Wiltshire is sharing tips on how people can best prepare for making a Universal Credit application so they can be paid on time.

This follows the release of a new report from national Citizens Advice which finds a third of people who were helped by the charity struggle to provide the evidence needed to finish off their Universal Credit application.

Universal Credit is a new benefit which combines 6 benefits into 1, including Jobseeker’s Allowance and Working Tax Credits, that is currently being rolled out across the UK.

For many, the benefit is working well but a significant number are having difficulties with it. Over the past year, Citizens Advice Wiltshire helped more than 1,200 people with a Universal Credit related problem.

Posted in News

23April

Corsham Town Council Grant helps residents access free advice services

Last year Corsham Town Council awarded us a grant of £500 to provide advice and support to help residents of Corsham resolve their problems.

Thanks to their generosity, which contributed to us being able to help more than 300 people from Corsham to deal with more than 900 new issues. 

Corsham infographic 1

Posted in News

06April

ABF The Soldiers’ Charity has awarded Wiltshire Citizens Advice more than £6,000

We are delighted to have been awarded more than £6,000 by ABF The Soldiers’ Charity to support services to serving soldiers, their families and veterans.

Wiltshire has for centuries had a very close association with the army, and a significant proportion of our staff, volunteers and trustees have a military background or are from military families.

By 2020 driven by the army basing programme, we will have approximately 25% of the army based in Wiltshire, including several thousand new families coming back from overseas.

Suzanne Wigmore, CEO, Wiltshire Citizens Advice

Posted in News

20March

Citizens Advice helps thousands of people with mental health problems in the South West

The number of people in the South West with mental health problems who use Citizens Advice reached over 10,000 last year. 

On average, people reporting mental health problems in the South West needed advice with 5 issues.

A new survey from Citizens Advice has found mental health practitioners are spending more time on non-health related issues, such as debt or housing, during appointments compared to last year.

Mental health MAR18 WEB

Posted in News

19January

Make sure getting fit doesn’t leave your finances out of shape

warns Citizens Advice

Citizens Advice is urging people to do their homework before signing up to any fitness memberships this new year, to make sure they don’t end up out of pocket.

As many people seek to turn over a healthy new leaf in 2018 the charity is sharing its top tips to make sure signing up for a gym or fitness membership doesn’t leave your finances out of shape.

Charity reveals it helped people with nearly 3,500 problems around gyms, health clubs and fitness studios in the last year.

 

Posted in News

04January

January 31st expected to be year’s busiest day for debt advice

The last day of January is expected to be the busiest day of the year for people seeking help with their debts, according to local charity Wiltshire Citizens Advice.

Analysis of national data from the past 12 months reveals that on 31 January 2017 Citizens Advice helped 2,800 people, 30 per cent above the daily average.

This means one person sought help from Citizens Advice every 10 seconds.

30 January was the most popular day for seeking advice online, with twice as many page views as average for the rest of the year.

calculator heritageblue small

Posted in News

28July

1.85 million households wait longer than they should

for a repair in their home to be carried out

Private renters aren’t pressing landlords to carry out repairs to their home over fears they’ll be evicted, reveals Citizens Advice.

A new report from the charity finds more than 2 in 5 private renters (41%) - the equivalent of 1.85 million households - have waited longer than they usually should for their landlord to carry out a repair in the last four years.

At best living in a home in poor condition is an inconvenience but at worse can impact on people’s health. Problems can range from a broken window or hot water outage, to leaks and dangerous electricals.

housing keys

Posted in News

02June

You make the difference - Volunteers' Week 2017

celebrating ordinary people who do extraordinary things – our volunteers

 
NCVO Volunteers week 2017 logo

It's Volunteers' Week (1-7 June 2017), an annual celebration of the fantastic contribution millions of volunteers make across the UK. During Volunteers’ Week hundreds of events and celebrations will take place across the country to say thank you to volunteers, recognising the important contribution they make.

You make the difference

This year we're celebrating local people giving their time and skills to make a difference to the lives of people in Wiltshire.

Posted in News

07June

Customers at The Water Meadow pub in Melksham raise £250

for local charity, Wiltshire Citizens Advice

The Water Meadow pub in Melksham hosted a barbecue and raised £250 for local charity, Wiltshire Citizens Advice, which helps people resolve their money, legal and problems by providing free, confidential advice.


With support from customers, as well as staff and volunteers from the charity and their family and friends, the fundraiser, which took place on the afternoon of Saturday 2 June 2018 featured a barbecue, tombola and raffle. It provided a great opportunity for local people to have some fun while raising awareness for a worthy cause.

BBQ fundraiser montage web

Posted in News

12April

Doorway to debt

Protecting consumers in the home credit market

Home credit is one of the largest high-cost credit markets in the UK, with more than than 1.6 million customers. It is also the form of high-cost credit used most commonly by clients who come to us for help with their debts. This new report 'Doorway to Debt' highlights that Citizens Advice helped an estimated 30,000 people who were struggling with home credit debts last year.

Problems in the home credit market fall disproportionately on the most vulnerable within society. Our analysis of client data shows that people who are struggling with home credit debts are particularly likely to be in vulnerable circumstances. Clients are typically female, out of work, on low incomes, and living in social housing. Nearly half (48%) have a long-term health condition or disability, compared with 18% of adults in England and Wales. Many are behind on household bills like council tax or water rates.

Home credit gif 1

23March

New Laptops for Calne thanks to Calne Area Board

Our volunteer advisers in Calne Library are delighted at the support they received from Calne Area Board.

Having moved to the centrally located Community Hub and Library, to be more accessible to the community, they found themselves in need of lightweight and portable laptops to be able to deliver a good service to local residents. That's where Calne Area Board stepped in tohelp, and their support has been a very welcome gift, with one volunteer adviser saying "The newlaptops are a great asset. They are much faster enabling us to find information for our clients more efficiently!"

Calne Citizens Advice volunteer with new computer

Posted in News

25January

Wiltshire Citizens Advice to Offer Services from the Library in Royal Wootton Bassett

Local charity, Wiltshire Citizens Advice is relocating its offices in Royal Wootton Bassett.

From Wednesday 7 February 2018, Wiltshire Citizens Advice will operate out of the Library in Royal Wootton Bassett. The charity will offer free advice and information services to the community, once a week on Wednesdays between 10am and 3pm. 

RWB w 

Posted in News

12January

Our tips for people to land a new job this January

job hunting tips
We're sharing tips with people who want to change jobs this January, from how to find a role that’s a good fit, to the best way to tell your boss you are moving on.

 

Past research has found 1 in 5 people consider changing jobs in January, making it the most popular time of year for job hunting.

Posted in News

27November

Consumers getting trapped in unwanted subscriptions

Wiltshire Citizens Advice is warning people about getting stuck with subscriptions after new research reveals people are wasting hundreds of pounds on them when they’re no longer wanted.
 
Analysis of 500 cases reported to the Citizens Advice consumer service between June and August 2017 finds people lost an average of £160 from subscriptions they wanted to cancel, but weren’t able to.
NCW Subscription Traps Twitter N

Posted in News

30June

Shoppers swindled after buying ‘phantom goods’

consumer shopping basket
More and more people are being caught out by ‘phantom goods’ scams costing them an average of £1,100, Citizens Advice says.
Shoppers are conned into buying high value items like cars and flights, namely online, which turn out not to exist.

New figures reveal a 17% increase in people reporting ‘phantom goods’ to the Citizens Advice consumer service.

People were also more likely to lose money from ‘phantom goods’ than any other scam - ranging from fake doorstep sales to investment scams - with 96% losing money compared to 55% across all scam types.

Posted in News

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