people 4 conferenceEach and every working day in Wiltshire we help people resolve their legal, money and other issues.  We do this by providing the advice and information people need for the problems they face and by campaigning to improve the policies and practices that affect people's lives.

We also work in partnership with other local organisations, community groups and Wiltshire Council to ensure the people of Wiltshire get the advice, support and help they need.   

Below we've featured just some of our most recent achievements, new services on offer, campaign successes and the work we've been doing to help the people of Wiltshire successfully deal with life's problems.

Bogus computer viruses the most common reported scam in Salisbury

Salisbury in top 5 scam hotspots in England and Wales

sam16 social fb1 speech
Wiltshire Citizens Advice in Salisbury is calling for people to be on their guard against scams after the area was revealed as one of the top scam hotspots in England and Wales.
Analysis of 5,000 scams reported to the national Citizens Advice consumer service between January and March 2016 show the areas where people are most likely to report scams, and the different methods scammers use to con people out of their cash.

Posted in News


Three years in and sick and disabled people still let down by PIP failures,

says Wiltshire Citizens Advice

Wiltshire Citizens Advice has helped over 2,000 people in Wiltshire with over 4,500 issues with Personal Independence Payments (PIP) since the benefit was introduced three years ago.

In the last 12 months alone the local charity has had over 2,200 enquiries about PIP and it is the number one issue people ask for help with. 

Posted in News


PIP - the most common problem

people are turning to us for help with

Personal Independence Payment (PIP) is the most common problem people are turning to Wiltshire Citizens Advice for help with. Between April and December 2015, we saw an increase in enquiries of almost 60% on the same period in the previous year.
PIP was introduced in April 2013 as a replacement for Disability Living Allowance (DLA). Citizens Advice has raised concerns about how PIP is being implemented including wrong decisions and the double booking of medical assessments.

Posted in News


New year financial health check could save hundreds of pounds a year

calculator heritageblue smallPlanning finances in the short-term and not shopping around for deals means people could be missing out on hundreds of pounds of savings a year, according to new research from Citizens Advice.
As the charity launches its New Year financial health check, the research into people’s finances shows that only one third (31 per cent) are planning their financial future long-term and one third (33 per cent) could be missing opportunities to make savings on their household bills.

Posted in News


Soaring debts trapping young generation in financial difficulty

The number of issues young people have come to the nation’s leading debt charity with have soared by more than a fifth in the last year, a new report shows.
Citizens Advice, who has published a major report Unsecured and Insecured?, said people aged 17-24 years old came to them with 102,296 debt issues in the last year – 21 per cent more than the previous.
The charity says this increase comes against a backdrop of exploding unsecured borrowing among young people which risks trapping a new generation in problem debt.

Posted in News


Millions are struggling to save for the future

11.7 million people have not been able to save any money for the future in the past two years, new research from Citizens Advice reveals today.
In a new study which looks at people’s need for advice to help them plan and manage their finances, the charity highlights that two in five people (37 per cent) say they rarely or never save for the future and over a quarter of people (28 per cent) find managing their money and making financial decisions difficult.
In the last twelve months local Citizens Advice helped with 1.8 million queries about debt and personal finances.
The research finds that people’s saving behaviour is directly related to their income. Forty two per cent of people on an income of £10,000 to £19,000 rarely or never save money, more than twice as many of those on £45,000 or more (19 percent).

Posted in News


Christmas shoppers urged to use their rights as complaints soar

Faulty goods, misleading claims and substandard services mean Christmas presents fly back on to the shelves in January, according to new figures from Citizens Advice.
Analysis by the charity shows that people are more likely to call its Consumer Service helpline with complaints about items such as toys, computer games and jewellery in January than any other time of year.

Posted in News


Big Energy Saving Week 2015 is here

BESW15 logo web
Big Energy Saving week begins today and will see hundreds of events across our service led by local Citizens Advice to help energy customers to Check, Switch and Save.

BESW 2015



Scams Awareness Month

July 2016

Scams Awareness MonthScams Awareness Month is all about creating a self-supporting network of confident, alert, consumers. People ready, willing and able to spot scams.
Whether you’re an individual consumer looking to protect yourself and family from scams or an organisation or group representing consumers, your efforts during Scams Awareness Month 2016 are important because they will help spread the message that scams can be tackled if we take our time to spot the signs and share what we learn with others.
Citizens Advice and Trading Standards Services are leading activities throughout the month of July as part of Scams Awareness Month.






Wiltshire Citizens Advice to offer services from the new Five Rivers Health and Wellbeing Centre

Local charity, Wiltshire Citizens Advice is relocating its offices in Salisbury.
From Monday 4 April 2016 Wiltshire Citizens Advice will operate out of the newly refurbished facilities at the Five Rivers Health and Wellbeing Centre. 

Your local Citizens Advice in Salisbury is moving

Posted in News


Easy Tips to Save Energy and Money

while keeping warm and well this winter

Keep warmAs the weather gets colder we're encouraging people to find out how they can cut their fuel bills and get all the financial support they are entitled to to help them stay warm and well this winter.

We're also offering tips to help save money and energy around the home. And as ever all our advice is free and impartial!



Posted in News


Top tips for tackling festive shopping issues

Clever Christmas consumerWiltshire Citizens Advice is offering advice to residents this Christmas on how to resolve shopping problems from faulty Christmas gifts to sale items that aren’t up to scratch.
Wiltshire Citizens Advice helped with over 1,000 enquiries about consumer products and services in the last 12 months.
Nationally, Citizens Advice consumer service dealt with nearly 600,000 enquiries in the last year from people who wanted help resolving problems with goods or services or more information about their rights.


Posted in News


Cutting back: Dealing with changes in income

Changes to Working Tax Credit currently being considered by the Government could leave many affected households worse off by £100 per month.1 Citizens Advice carried out a survey to find out how people would deal with this kind ofreduction in their monthly budget. Between 29 October and 4 November, 505 people responded to an online questionnaire. Not all were current Tax Credit claimants; they came from across the income distribution and represented all types of households.

1. Based on division of the £4.4bn savings between 3.3m households.

Our survey of over 500 people has shown that:

  • Three quarters of people would find it difficult to cope with a drop in income like this
  • Three quarters of people would reduce their household spending to cope with this
  • One third of people would have to use credit or get into debt to cope with this
  • One quarter of people would look to increase their income from work
You can see more of our results below and watch the video below to see the people of Dudley explain their responses.



Posted in News


Local Citizens Advice wins top award

for their work in tackling discrimination

The local charity, Wiltshire Citizens Advice has won a top award at this year’s Citizens Advice Annual Conference. Beating off competition from local Citizens Advice up and down the country, Wiltshire Citizens Advice won the Stand up for equality award.
Sponsored by UKAR, the award is in recognition of the outstanding difference the bureau has made to their clients and community by challenging discrimination through advice.


Posted in News


Seven Easy Tips to Save Energy and Money this Winter

Energy Tip 5

All week, as part of Big Energy Saving Week, we've been helping people check, switch and save to help people to cut their fuel bills and get all the financial support they are entitled to. As well as offering tips to help save money and energy around the home.




Posted in News

<<  1 [23 4 5 6  >>  

NOTE! This site uses cookies and similar technologies.

If you don't change browser settings, you agree to it. Learn more

I understood