people 4 conferenceEach and every working day in Wiltshire we help people resolve their legal, money and other issues.  We do this by providing the advice and information people need for the problems they face and by campaigning to improve the policies and practices that affect people's lives.

We also work in partnership with other local organisations, community groups and Wiltshire Council to ensure the people of Wiltshire get the advice, support and help they need.   

Below we've featured just some of our most recent achievements, new services on offer, campaign successes and the work we've been doing to help the people of Wiltshire successfully deal with life's problems.

Bogus computer viruses the most common reported scam in Salisbury

Salisbury in top 5 scam hotspots in England and Wales

sam16 social fb1 speech
Wiltshire Citizens Advice in Salisbury is calling for people to be on their guard against scams after the area was revealed as one of the top scam hotspots in England and Wales.
Analysis of 5,000 scams reported to the national Citizens Advice consumer service between January and March 2016 show the areas where people are most likely to report scams, and the different methods scammers use to con people out of their cash.

Posted in News


Wiltshire Citizens Advice to offer services from the new Five Rivers Health and Wellbeing Centre

Local charity, Wiltshire Citizens Advice is relocating its offices in Salisbury.
From Monday 4 April 2016 Wiltshire Citizens Advice will operate out of the newly refurbished facilities at the Five Rivers Health and Wellbeing Centre. 

Your local Citizens Advice in Salisbury is moving

Posted in News


Easy Tips to Save Energy and Money

while keeping warm and well this winter

Keep warmAs the weather gets colder we're encouraging people to find out how they can cut their fuel bills and get all the financial support they are entitled to to help them stay warm and well this winter.

We're also offering tips to help save money and energy around the home. And as ever all our advice is free and impartial!



Posted in News


PIP failures are risking people’s ability to live independently

says Citizens Advice

As Personal Independence Payments (PIP) overtake Employment Support Allowance (ESA) as the most common problem people come to Citizens Advice for help with, the charity urges the government to learn from past mistakes.
Analysis shows the issues people are experiencing with PIP mirror the challenges claimants faced with ESA after it was introduced as a replacement for Incapacity Benefit.

Posted in News


Universal Credit goes live in Wiltshire

From today (16 March 2015), Universal Credit goes live in Wiltshire Jobcentres in Chippenham, Devizes, Salisbury and Trowbridge. It will roll-out to new claims from single people who would otherwise have been eligible to claim Jobseeker's Allowance, including people claiming Housing Benefit or Working Tax Credit.
Universal Credit started in one area in the North of England on 29 April 2013 and is being rolled out gradually to the rest of the country over the following months and years.
Universal Credit (UC) is a new single benefit for working-age people. It will gradually replace most means-tested benefits such as income-based Jobseeker's Allowance, income-related Employment and Support Allowance, tax credits and Housing Benefit.
If you are a single person and you want to make a new claim for JSA at one of these jobcentres, you will have to claim Universal Credit instead.

Click here for more information about Universal Credit, including how to claim it.


Posted in News


Mandatory Reconsideration: One Year On

ESA the human and financial costWe agree with the Government that sick and disabled people should be helped financially through the Employment and Support Allowance benefit if they’re too ill to work and that those who are found fit for work but want to appeal against that decision should continue to be supported until a court has made a final decision.
However, the Department for Work and Pensions have repeatedly defended their decision to stop people’s benefits during the first stage of that appeal process, which is known as Mandatory Reconsideration. This leaves many sick or disabled people with no money for weeks on end and wastes taxpayers’ money trying to move them onto JSA to support them while they wait.

Posted in News


Lack of rights leaving private renters powerless

Citizens Advice has called for greater protection for people living in the private rented sector. The national charity’s comments come as the Joseph Rowntree Foundation publishes new research showing that by 2040 one in five people will live in a rented home. The research also finds that by this date rents will have gone up by 90 per cent- twice the predicted rate of incomes.

housing problems - rising rents


Posted in News


Debt advice works for 9 in 10 people

new research shows

Almost nine in ten people take positive steps to manage their debts after receiving advice.
9 out of 10
An independent review reveals 88% of people in England and Wales who got free face-to-face debt advice funded by the Money Advice Service acted on it. Typical next steps included setting up a household budget to tackle their financial situation or contacting creditors and arranging to make reduced payments.
3 in 4
Three in four of those who sought the advice reduced or cleared at least some of their debts within three to six months. Around one in 20 were able to clear their debts in full.

Posted in News


Three years in and sick and disabled people still let down by PIP failures,

says Wiltshire Citizens Advice

Wiltshire Citizens Advice has helped over 2,000 people in Wiltshire with over 4,500 issues with Personal Independence Payments (PIP) since the benefit was introduced three years ago.

In the last 12 months alone the local charity has had over 2,200 enquiries about PIP and it is the number one issue people ask for help with. 

Posted in News


PIP - the most common problem

people are turning to us for help with

Personal Independence Payment (PIP) is the most common problem people are turning to Wiltshire Citizens Advice for help with. Between April and December 2015, we saw an increase in enquiries of almost 60% on the same period in the previous year.
PIP was introduced in April 2013 as a replacement for Disability Living Allowance (DLA). Citizens Advice has raised concerns about how PIP is being implemented including wrong decisions and the double booking of medical assessments.

Posted in News


Local Citizens Advice wins top award

for their work in tackling discrimination

The local charity, Wiltshire Citizens Advice has won a top award at this year’s Citizens Advice Annual Conference. Beating off competition from local Citizens Advice up and down the country, Wiltshire Citizens Advice won the Stand up for equality award.
Sponsored by UKAR, the award is in recognition of the outstanding difference the bureau has made to their clients and community by challenging discrimination through advice.


Posted in News


Low pay coupled with higher housing costs

are impacting on people’s ability to provide a safe and stable home

Affordability, the high cost of renting and changes to Wiltshire Council’s housing allocation policy are all affecting people’s ability to provide a safe and stable home, in Wiltshire for their families.
Last year in Wiltshire, we helped nearly 16,000 people, in person or over the phone with almost 40,000 issues. Thousands more sought advice via our online services.

Posted in News


Emerging trend: Private rented sector

The private rented sector is a market where consumers have relatively little protection. An increasing number of people are coming to Citizens Advice about problems with privately rented homes.

households in the private rented sector

households in the private rented sector overtaken social rented with text

Posted in News


Settled and safe: a renter’s right

rentingIn the last year more than 80,000 people suffering a problem with a privately rented home sought help from Citizens Advice. That's 230 people every day, hit by issues from illegal eviction to harassment to lost deposits and struggles to secure the most basic repairs.

Posted in News


The Rise & Rise of Foodbanks

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The use of foodbanks has increased dramatically in the last few years. Oxfam and Church Action on Poverty have calculated that 20,247,042 meals were given to people in food poverty in 2013/14 by the three main food aid providers. This is a 54 percent increase on 2012/13 (1). The Trussell Trust, the largest foodbank organisation, almost tripled the amount of food it gave out last year compared to the previous year.

Posted in News

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