Get advice and Opening times

We're here to help. Whoever you are. Whatever the problem.

Our team of highly-trained advisers and experienced caseworkers provide a full range of advice services that you can access in whatever way suits you best:

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Get advice: by phone

Get advice: online

Get advice: by email

Get advice: In person at your local Citizens Advice

Local Citizens Advice locations: Calne Chippenham Devizes Melksham Royal Wootton Bassett Salisbury Tidworth Trowbridge Warminster 

Please note all our offices and our adviceline are closed on bank holidays. If you need advice on a bank holiday, advice is available online at

Need advice? 

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Our service is free, confidential and open to everyone in the community. 

Staff are trained to give independent, impartial advice and information on a wide range of issues, including: money, debt, housing, employment, legal procedures, consumer problems, welfare benefits, immigration, education, health and family matters. 

We arm you with all the facts and possible outcomes of different options - that way you can make the decision that's right for you.


Get advice:

BTelephoney Phone  - Call 03444 111 444

This is the same number to dial whether you call from a mobile or a landline.

Lines are open Monday to Friday: 9am to 5pm, excluding bank holidays.

Calls to this service cost the same as calling 01 and 02 numbers. For more on call costs.


Get advice onlineOnline

Citizens Advice's self help website has practical, reliable information to help you solve your problems 24/7.

The site also includes frequently asked questions in other languages.

The information is continually reviewed by Citizens Advice's team of advisers and covers the law in England, Northern Ireland, Scotland and Wales.


emailEmail You can also contact us for advice by email. Click here to access our new website and then click on the yellow button that says 'Contact us for advice by email'. Then simply fill in your details and enquiry on the webform. If you are not redirected within a few moments please click here to access our google form.


CABIn person at your local Citizens Advice office

Citizens Advice offer free, confidential, impartial advice in person at many locations throughout Wiltshire. 

For advice in person call into one of our offices: 

Please note all our offices and our adviceline are closed on bank holidaysIf you need advice on a bank holiday, advice is available online at


The Library, The Strand, Calne SN11 0JU  


10am to 3pm


3 Avon Reach, Monkton Hill, Chippenham SN15 1EE

Monday, Tuesday, Wednesday and Friday

10am to 3pm


New Park Street, Devizes
SN10 1DY

Monday, Wednesday and Thursday

10am to 3pm


Town Hall,
Market Place, Melksham
SN12 6ES


10am to 3pm

Royal Wootton Bassett

The Library, Borough Fields, Royal Wootton Bassett SN4 7AX


10am to 3pm

Five Rivers Health & Wellbeing Centre, Hulse Road, Salisbury SP1 3NR 

Monday, Tuesday, Thursday & Friday

10am to 3pm


The Community Centre,
Wylye Road Tidworth SP9 7QQ


10am to 3pm


1 Mill Street
Trowbridge BA14 8BE

Monday to Thursday

10am to 3pm


The Library, Three Horseshoes Walk, Warminster BA12 9BT 


10am to 3pm





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