Privacy and cookies


At Wiltshire Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people's lives.

We only ask for the information we need. We always let you decide what you're comfortable telling us, explain why we need it and treat it as confidential.

When we record and use your personal information we:

  • only access it when we have a good reason
  • only share what is necessary and relevant
  • don't sell it to commercial organisations

We handle and store your personal information in line with the law. You can download a copy of our full local privacy policy below to find out more about how Wiltshire Citizens Advice handles and stores your personal information. 


Using our website - our privacy policy

When you use our website, we collect your information in a number of ways.

We use data called 'cookies' to get information about how you're using our website - for example, what pages you click on and what device you're using. 

More how we collect and use cookies when you browse our website.

We also collect information about you if you:

  • use the 'Email page' function on our web pages

If you used the 'Email page' function

We'll collect your name and email address so you can email a link of the page to someone you know.

If you contact us for email advice

If you use our ‘Contact’ form, for example to request for advice by email, your information will be logged on Citizens Advice case management systems, here you can find out more about how Citizens Advice use and store your information.

In most cases, as well as logging your email advice request form in Citizens Advice case management systems, copies are also stored online in a secure part of our website. It's stored there for up to 3 months before being deleted.

Emails between you and your adviser are stored within our local Wiltshire Citizens Advice email systems, here you can read our local privacy policy and find out more about how Wiltshire Citizens Advice keep these emails secure. 

Storing your information

Your information is stored securely on our own internal systems. All volunteers and staff who access your data have had data protection training to make sure your information is handled sensitively and securely.

We keep your data for 6 years and it's then deleted. We may keep records for 16 years if the advice given could have serious consequences if it was not stored for a longer period.


Get in touch with us about your data

You can contact us at any time and ask us:

  • what information we've stored about you
  • to change or update your details
  • to delete your details from our records
  • to stop using your information   

Send us a message using our Contact form or write to us at: Wiltshire Citizens Advice, 1 Mill Street, Trowbridge, Wiltshire BA14 8BE

If you want to make a complaint

If you're not happy with how we've handled your data, you can make a complaint.

You can also raise your concern with the Information Commissioner's office.

Note: This privacy policy only covers this website Other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.


By using the Wiltshire Citizens Advice website you are confirming that you are happy to accept our use of cookies. Here you can find out more about how we use them.

What are cookies?

Cookies are small, harmless files placed on your computer’s hard drive or in your browser memory when you visit a website.

What do cookies do?

Cookies help to make the interaction between users and websites faster and easier. For example, they can remember your preferences for selected text resizing style, contrasts and even language selection. What cookies don’t do is store any personal or confidential information about you.

We use track aspects of user visits, including the length of a user’s visit, their browser, geographic location and the use of the search facility on this website.

Below is a list of the cookies we use:



Google Analytics cookies:




Google Analytics uses cookies to help us to track which pages are accessed. This allows us to understand how popular our site is and record visitor trends over time. The cookies contain no personally identifiable information but some of them do use your IP address to help determine where in the world you are accessing the site from and to track pages you visit within the site.

You can find more information on Google Analytics tracking at:


Stores user preferences for the Wiltshire Citizens Advice website.

Cookie accept

This cookie is set once the user is notified that the website uses cookies. This cookie remains on your computer for 1 year, so that the website can remember that the user has previously been notified that the website uses cookies. This way, the cookie pop-up message will only be displayed every year. If this is removed the Cookie Disclaimer will re-appear.

Random code

This is the session ID and expires when the browsing session ends


This session cookie is used to generate heatmaps to help us understand how visitors navigate around our site. It expires after 1 year.


A JPaneSliders cookie is used to remember which panes were last opened as you move away from and return to those pages. Expires when session is closed.

How you can manage or delete cookies

If you don’t want to receive cookies, you can change settings in your web browser so that your browser tells you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set. However, some website features or services may not function properly without cookies and you may not be able to access parts of our website.

If you wish to restrict or block web browser cookies, the Help function within your browser should tell you how. Alternatively, these sites can provide more information on how to do this:

NOTE! This site uses cookies and similar technologies.

If you don't change browser settings, you agree to it. Learn more

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