Volunteer with us

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Learn new skills.

Gain confidence.     

Make a difference.

 

The majority of the people at your local Citizens Advice are volunteers.

As a volunteer you will have the opportunity to work with a fantastic team in a role which can really help to make a difference.

We provide training and ongoing support to all our volunteers. 

 

 

Volunteering roles

To find out more about volunteering for Wiltshire Citizens Advice and about the different roles available please click on the links below:

Alternatively, download our volunteering factsheets below:



Like our work? Why not get involved?

To volunteer please download and complete our CAB Volunteer Application Form and our Diversity Monitoring Information Form below:

Alternatively please email: This email address is being protected from spambots. You need JavaScript enabled to view it., or contact us using the form on the contact us page and we will send you a copy of our Volunteering Pack. 

 

Volunteer Advisers and Assessors

We are currently recruiting for Volunteer Advisers and Assessors.
 
Attention all law students
If you train as a CAB adviser, you may be able to get up to six months off your solicitor training contract!

 



Telephone Adviser

To be an initial point of contact for members of the public contacting Wiltshire Citizens Advice via the telephone.

  • To use listening and questioning skills to allow people to explain their problem.
  • To find, interpret and communicate the relevant information to help callers take the next steps.
  • To refer internally or to other specialist agencies as appropriate.

Full training and support given.



read more about training as a Telephone Adviser

You don’t need any particular qualifications or experience to train as an adviser. All sorts of people are CAB advisers. You need to:

  • Have good communication skills (oral and aural)
  • Have good research skills
  • Be able to work in a team
  • Be open–minded and non-judgemental
  • Be willing to learn new skills.

 


Volunteer Adviser

Being an adviser is a very varied role. As an adviser you will:

  • Interview clients at drop-in sessions and appointments in the bureau, over the phone and at outreach sessions
  • Give information from the CAB electronic information system and other sources
  • Give advice in explaining the choices and consequences the client faces
  • Give practical help by writing letters, making phone calls, completing forms, doing calculations and even representing clients at tribunals
  • Refer clients to other agencies if they are better placed to help
  • Keep records of all clients’ cases
  • Prevent future problems by identifying issues that affect a lot of clients

read more about training as a CAB adviser

You don’t need any particular qualifications or experience to train as an adviser. All sorts of people are CAB advisers. You need to:

  • Be good at listening
  • Be able to work in a team
  • Be able to read and write English, and do basic maths
  • Be open–minded and non-judgemental
  • Enjoy helping people

 

Support every step of the way

Advisers don’t need to know it all! We provide all trainee advisers with a comprehensive accredited training programme that will give you the skills you need to deliver a high quality service to clients. Our up-to-the-minute electronic information system contains most of the information you will need when advising clients.

You won’t be left alone after you are trained. There will always be a more experienced adviser, who will give you support, advice and guidance.

You could do this role if you are available to volunteer for approximately 10 hours a week for at least 12 months.

For a detailled specification including the main duties, personal skills and qualities that a volunteer adviser needs please download the Volunteer Adviser Role file below:

 

Volunteer Gateway Assessor

This is a dynamic and focused role. As a Gateway Assessor you will:

  • Greet clients and explain the gateway assessment process
  • Explore the client’s problem(s) and situation
  • Assess the risk/urgency of the client’s issue and their ability to deal with the problem themselves
  • Identify the next step that needs to be taken
  • Summarise the content of the interview for the client and explain what happens next
  • Ensure clients know they can return if necessary
  • Update the database, completing the gateway assessment screens

read more about training as a CAB gateway assessor

You do not need any particular qualifications or experience to train to be a Gateway Assessor. You need to:

  • Be good at listening
  • Have a good manner when talking to people
  • Have basic computing skills
  • Be open minded and non-judgemental
  • Enjoy helping people.
You could do this role if you are available to volunteer for 8 hours per week for at least 12 months.

For a detailled specification including the main duties, personal skills and qualities that a volunteer gateway assessor needs please download the Volunteer Gateway Assessor Role file below:


More volunteering roles:

 
Volunteer Administrator
As a CAB volunteer administrator you would ensure the smooth running of a bureau including:
  • word processing
  • file management
  • arranging events
  • using databases and spreadsheets
  • answering emails and  phone calls
  • updating local information.
Volunteer Receptionist
Receptionists are the public face of the CAB. They are the main link between the public and the office. This role would suit people who are methodical, organised and patient. As a receptionist, you would:
  • Greet clients and make them feel comfortable
  • Arrange appointments and anwer phone calls
  • Provide information on the CAB service
  • Manage the waiting room
  • keep records.
Volunteer Trustee Board Member
This could be the voluntary role you are looking for to play a key role in a vital community organisation.
  • manage and plan the bureau's overall strategic direction
  • act as employer for paid staff
  • manage the bureau's finances
  • ensure the bureau complies with the law
  • are responsible for premises, insurance and equipment.
Volunteer Campaign Worker
By using evidence collected from the clients the bureau helps, you could help bring about changes in local and national policies and services which can benefit everyone, even those who have never used a CAB.
  • complete and collate evidence forms recording clients problems
  • identify and raise relevant issues in the bureau
  • train staff and volunteers in identifying issues and completing evidence forms
  • conduct research and write reports
  • get involved in media campaigning
  • liase with other bureaux and agencies.

How to apply to become a volunteer with Wiltshire Citizens Advice

To volunteer for any of the above roles please download and complete our CAB Volunteer Application Form and our Diversity Monitoring Information Form below:





Alternatively please email: This email address is being protected from spambots. You need JavaScript enabled to view it., or contact us using the form on the contact us page and we will send you a copy of our Volunteering Pack. 


Paid work

If we have a vacancy for paid work, it will be advertised on our Job Vacancies page. 
 

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