Making a difference

the difference we make


Wiltshire Citizens Advice is a registered charity. Together, with over 300 other Citizens Advice charities across England and Wales, each of which is a member of the national Citizens Advice charity, we form the Citizens Advice service.  

We help people find a way forward
Citizens Advice provides free, confidential and independent advice to help people overcome their problems.

We are a voice for our clients and consumers on the issues that matter to them.

We value diversity, champion equality and challenge discrimination.

We're here for everyone.


We solve problems

During 2016/17 the Citizens Advice service helped 2.7 million people face to face, over the phone, by email and webchat. 

We help with everything from money issues to problems at work, housing to consumer rights.

Sometimes a person has more than one problem, and often they are linked. We tackle issues in the round making sure people get all of the support they need.

 2015 16 web

We change lives

How we help our clients and stand up for equality.

You can read more about how our advice and support changes lives in our Annual review.


We make a difference

2 in every 3 people who sought our help last year had their problem solved. Helping people solve their problems can stop issues getting worse and which can save money further down the line. In 2015-16 we saved government and public services at least £360 million.  

You can read more about more about the impact of the Citizens Advice service in our 2015/16 impact report [PDF 0.84 mb].



You make it happen

LikMaking Society Fairere our work? Why not get involved?

The demand for our services is greater than ever. 

Our volunteers, staff and supporters ensure we're ready with help and advice when we're needed.   

If you'd like to join them, or to find out more about our work and how you could help to make a difference, go to our Get involved section or watch our animation - Making society fairer on youtube.



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